FAQs

Your privacy and the safety of your identity are very important to us.

Your ID will not be stored on our servers. Your ID is sent to our Gmail account that is encrypted by Virtru, once your ID is verified we delete it permanently off our servers.

We have your safety in mind.

Contact our customer support team and our team will reset the password for you.

Becoming a member is as easy as 1,2,3.

Register Here and follow the instructions.

Our system will automatically verify you!

We’ll have you become a member and ready to go in a matter of minutes! Just follow these quick steps:

1. Go to the Register page.
2. Fill in the required fields (such as name, email address, photo ID, and password).
3. After you have read FRC Privacy Policy, Terms and Conditions, click the box that says, “I agree to the Privacy Policy, Terms and Conditions”.
4. Click the “Submit Application” button.

And you’re done!

All deliveries are free*, but they must meet the minimum subtotal amount.

• Surrey – Min $50
• Cloverdale – Min $50
• Port Coquitlam – Min $50
• Coquitlam – Min $50
• New Westminster – Min $50
• Burnaby – Min $75
• Aldergrove – $Min 75
• Langley – Min $75
• Delta – Min $100
• Ladner – Min $100
• Maple Ridge – Min $100
• Pitt Meadows – Min $100
• Vancouver – Min $125
• Tsawwassen – Min $125
• Richmond – Min $125
• White Rock – Min $125
• Abbotsford – Min $175
• UBC – Min $175
• North Vancouver – Min $175

ALL MINIMUMS ARE SUBJECT TO CHANGE*

Ordering is simple! 

You can create an account with us – creating an account with us lets you accumulate points and other member benefits.

*note if you do not see the same-day delivery option available in your cart, please make sure you have created an account, complete checkout and select your delivery option

ORDERING ONLINE

1. Add your favourite items to the cart
2. Complete checkout, make sure to enter your correct address, and select your delivery option!
3. Receive confirmation and wait for delivery

You will receive SMS updates when our driver is on the way, approaching and arriving! Delivery times are usually 1-3 hours, sometimes faster.

ORDERING THROUGH TEXT

1. Please text our number (604) 425-2116 with the following information below:
   1. Your legal name and DOB that shows on your ID 
   2. Your email 
   3. Your Address – any delivery instructions 
   4. The items you would like to order
   5. How would you like to pay? ETransfer or cash

Orders are delivered between 12:00 pm and 8 pm or till the last order is delivered

Cut off for same-day delivery is 7:45 pm – must receive payment and order by this time to process

How long does delivery take?

Delivery times are usually about 1-3 hours from when your order is processed! You will receive a text when we are on the way, approaching and arriving. Be sure to have your phone nearby and make sure your phone number is correct on the order.

For the safety of our drivers live tracking will not be available! You will receive a text when we are on the way, approaching and arriving. Please allow a few minutes for our driver to get to your door.

If you have any questions regarding your ETA send us an email or text 

If you have submitted your ID online or through text, you will not have to show ID at the door!

If you do not feel comfortable submitting your ID online, we will check it at the door.

All orders are delivered by our highly trained and friendly drivers. Each order is carefully picked, by our packers in vacuumed sealed discreet packages – then delivered to you by one of our drivers. Our team will do their best to follow any order/delivery instructions you provide. Please feel free to reach out to our customer support team if you have a special request or need more information about our delivery process.