[vc_row equal_height=”yes” css_animation=”fadeIn” css=”.vc_custom_1638690312994{margin-right: -50px !important;margin-left: -50px !important;}” woodmart_css_id=”61ac6e019bcfd” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″][vc_column width=”1/2″ woodmart_text_align=”center” css=”.vc_custom_1638690223357{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}” offset=”vc_col-lg-6 vc_col-md-6″ woodmart_css_id=”61ac6da68d60a” parallax_scroll=”no” woodmart_sticky_column=”false” wd_collapsible_content_switcher=”no” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_box_shadow=”no” mobile_reset_margin=”no” tablet_reset_margin=”no” wd_z_index=”no”][woodmart_title align=”left” title=”General” woodmart_css_id=”61ac7110a5a90″][vc_tta_accordion shape=”square” color=”white” c_align=”center” c_icon=”chevron” c_position=”right” active_section=”” no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Is it safe?” tab_id=”1640141552659-5277457e-35b0″][vc_column_text text_larger=”no” woodmart_inline=”no”]It is now legal to obtain medical marijuana through the mail to your door and be in possession of cannabis in Canada. We are one of 120+ dispensaries in the B.C. area (over 200 in Canada) that are NOT operating under the federally-approved medical marijuana system. BC residents have been shipping cannabis in the mail since the 90’s. Due to the recent legalization of cannabis, it is now even safer to order and use marijuana in Canada. Operation of these dispensaries are allowed by the City and the VPD so long as there are no sales to minors or gang affiliations.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What areas do you deliver to?” tab_id=”deliver-area”][vc_column_text text_larger=”no” woodmart_inline=”no”]

All of the lower mainland! Please note we do not deliver to commercial addresses. Hotels are An Exception.
  • North Vancouver
  • Vancouver
  • Burnaby
  • New Westminister
  • Richmond
  • Coquitlam
  • Surrey
  • Delta
  • Langley
  • Abbotsford
  • White Rock

[/vc_column_text][/vc_tta_section][vc_tta_section title=”First Order Discount” tab_id=”discount”][vc_column_text text_larger=”no” woodmart_inline=”no”]Freshly Rated Cannabis offers $10% Discount & 7 grams of your choice of Cali Bubba AAA or Sherbet AAA for your first order![/vc_column_text][/vc_tta_section][vc_tta_section title=”What are your hours of operation?” tab_id=”hours-of-operation”][vc_column_text text_larger=”no” woodmart_inline=”no”]

Our hours of operation are Mon-Sun 12 pm – 8 pm PST.

Same day delivery cut off time is 8:00 pm

Late night delivery * Check Tidio *  is 8:00 pm – 12:00 am

Late night deliver cut off time is 11:45 pm

Fulfillment Hours: Mon-Sun 12pm PST to 8pm PST

We respond to emails daily. During hours of operation expect a response time of 1 hour during our hours of operation but do expect that time to increase to as long as 3-5 hours during sale periods, holidays, etc.

After hours of operation, expect a response time of 12-24 hours.

[/vc_column_text][/vc_tta_section][/vc_tta_accordion][woodmart_title align=”left” title=”Account” woodmart_css_id=”61c2996d01e0f”][vc_tta_accordion shape=”square” color=”white” c_align=”center” c_icon=”chevron” c_position=”right” active_section=”” no_fill=”true” collapsible_all=”true”][vc_tta_section title=”I am worried about sending my ID.” tab_id=”1640141688900-71cf60c9-5b0b”][/vc_tta_section][vc_tta_section title=”How I do create an account?” tab_id=”1640143387552-96ea8eb3-e2ab”][vc_column_text text_larger=”no” woodmart_inline=”no”]

If you haven’t registered with us yet please do so. Only members are allowed to place orders. You must prove that you are over the age of 19 and a resident of Canada to order with us. No exceptions.

Here is how to order:

1. Register https://freshlyratedcannabis.com/my-account/

2. Add products to your cart, checkout, enter your shipping information, and any delivery details.3. Pay by Etransfer Or Cash (must have exact change at door)

[/vc_column_text][/vc_tta_section][vc_tta_section title=”I can’t reset my password.” tab_id=”1640143387559-8f1114da-aa5f”][/vc_tta_section][vc_tta_section title=”How do I become a member?” tab_id=”1640143387563-28746243-c418″][vc_column_text text_larger=”no” woodmart_inline=”no”]

If you haven’t registered with us yet please do so. Only members are allowed to place orders. You must prove that you are over the age of 19 and a resident of Canada to order with us. No exceptions.

Here is how to order:

1. Register

2. Add products to your cart, checkout, enter your shipping information, and any delivery details.3. Pay by Etransfer Or Cash (must have exact change at door)

[/vc_column_text][/vc_tta_section][/vc_tta_accordion][woodmart_title align=”left” title=”Delivery” woodmart_css_id=”61ac7d0c2c629″][vc_tta_accordion shape=”square” color=”white” c_align=”center” c_icon=”chevron” c_position=”right” active_section=”” no_fill=”true” collapsible_all=”true”][vc_tta_section title=”How much is the delivery fee?” tab_id=”1640143388149-0f583f19-c508″][vc_column_text text_larger=”no” woodmart_inline=”no”]

MINIMUM ORDER AMOUNT FOR FREE SAME DAY DELIVERY*

Fees:

∘ North Vancouver, Abbotsford – , minimum order: $150.00
∘ Delta, Richmond, Vancouver  – , minimum order: $100.00
∘ Burnaby, Langley, Maple Ridge, New West – , minimum order: $75.00
∘ Coquitlam, Surrey – , minimum order: $50.00

[/vc_column_text][/vc_tta_section][vc_tta_section title=”What are your delivery hours?” tab_id=”1640141791975-e06696a7-e77d”][vc_column_text text_larger=”no” woodmart_inline=”no”]

Orders are delivered between 12 pm and 8 pm.

Cut off for same-day delivery is 7:45 pm.

*Orders placed prior to opening will be delivered from 12-3PM*[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long does delivery take?” tab_id=”1640141792096-4aa23dcb-165f”][vc_column_text text_larger=”no” woodmart_inline=”no”]The delivery estimate is 1 hour – 3 hours. These times are not guaranteed as some things are out of our control such as traffic and weather but rest assured we will get to you ASAP.[/vc_column_text][vc_column_text text_larger=”no” woodmart_inline=”no”]The delivery estimate is 1 hour – 3 hours. These times are not guaranteed as some things are out of our control such as traffic and weather but rest assured we will get to you ASAP.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do you ship my order?” tab_id=”1640141792247-db720de2-4238″][vc_column_text text_larger=”no” woodmart_inline=”no”]

All orders are delivered by our highly trained and friendly drivers. Each order is carefully picked, then delivered to you by one of our drivers. Our team will do their best to follow any order/delivery instructions you provide. Please feel free to reach out to our customer support team if you have a special request or need more information about our delivery process.

Your information will never be given to any third party delivery company.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”I’m located in the delivery area, how does it work?” tab_id=”1640141792388-8de7b96b-1856″][vc_column_text text_larger=”no” woodmart_inline=”no”]

2. Add products to your cart, checkout, enter your shipping information, and any delivery details.
3. Pay by Etransfer Or Cash (must have exact change at door)
4. get notified throughout the whole process

Once payment is sent, your order will be processed and be delivered to you as soon as possible. Your order will be delivered according to the order queue the same day. Typical delivery times are from 1 hour – 3 hours but these times are not guaranteed.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”What happens if I do not receive my package?” tab_id=”1640141792556-1eb340bd-3d2d”][vc_column_text text_larger=”no”]If you do not receive your package by the scheduled date or up to 2 days thereafter you can open up a ticket with Canada Post to conduct an investigation, or have us contact them. This process may take up to 5 business days to try and locate your package. If it is found, they will re-ship it to you and you will receive it in a few days time. In the case of your package being irrecoverable, we will send you a one-time replacement of your order for free.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][woodmart_title align=”left” title=”Order” woodmart_css_id=”61ac7f53276c8″][vc_tta_accordion shape=”square” color=”white” c_align=”center” c_icon=”chevron” c_position=”right” active_section=”” no_fill=”true” collapsible_all=”true”][vc_tta_section title=”How can I order?” tab_id=”1640143389605-c79b2049-e2a9″][vc_column_text text_larger=”no” woodmart_inline=”no”]

If you haven’t registered with us yet please do so. Only members are allowed to place orders. You must prove that you are over the age of 19 and a resident of Canada to order with us. No exceptions.

Here is how to order:

1. Register

2. Add products to your cart, checkout, enter your shipping information, and any delivery details.3. Pay by Etransfer Or Cash (must have exact change at door)

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Am I allowed to pick up my order?” tab_id=”1640143389768-c08cae17-ca53″][vc_column_text text_larger=”no” woodmart_inline=”no”]

No, we are a mail-order and delivery dispensary.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I cancel or edit my order?” tab_id=”1640143389919-63f47a5e-53fb”][vc_column_text woodmart_inline=”no” text_larger=”no”]

If you want to change or edit your order please be sure to email us immediately or create another order with a note to cancel your previous order.

Please be aware that once your payment has been accepted or your order is en route we cannot cancel or edit your order.

[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/2″][woodmart_title align=”left” title=”Mail Orders” woodmart_css_id=”61ac8133e6f8f”][vc_tta_accordion shape=”square” color=”white” c_align=”center” c_icon=”chevron” c_position=”right” active_section=”” no_fill=”true” collapsible_all=”true”][vc_tta_section title=”When will my order be ready to ship?” tab_id=”1640143270442-06fb0dbe-694b”][vc_column_text text_larger=”no” woodmart_inline=”no”]

Once we receive and process your payment we will then proceed to process your order.

Please note that any payment received after 2pm PST may not make it for same-day ship out. Your order will be processed but will be sent to the post office the following business day.

Please note that if you place an order on Friday after 2 pm PST, or Saturday and Sunday your payment and shipment will be processed on Monday morning according to queue.

Canada Post does not operate after hours, on weekends and holidays. Instead of rushing to send your order to Canada Post, we use our judgment to hold the order until their pick up service is operating. This way your order is not sitting at the local post office overnight. It’s safer at our warehouse until it can be picked up.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long does it take for my order to process?” tab_id=”1640143270567-a6b2137b-b263″][vc_column_text text_larger=”no”]All e-Transfers are processed 7 days a week from 9 AM to 5 PM PST. Any transfers made after 5 PM PST may not be collected until the following morning. When we collect your e-Transfer is when your order will be processed and prepare for shipping. You will then receive an email with your tracking number within 24-48 hours of your payment being accepted.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why do large orders require a signature on delivery?” tab_id=”1640143270689-9a8daecb-53bb”][vc_column_text text_larger=”no”]Orders with bulk amounts will require a signature on delivery to prevent theft and ensure the safety of delivery for large orders. If you wish to opt out of this then leave a note on your order, however, we will not be liable for your package once it reaches its destination.

You can also request signature on delivery for smaller orders by also leaving a note while placing your order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Is my package shipped discreetly?” tab_id=”1640143270804-06e90c8e-9397″][vc_column_text text_larger=”no”]Every order is vacuumed sealed and packaged where it is scent-proof, free of any odor, and then sealed in an envelope. This makes it appear as any other package delivered by Canada Post.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What should I do if I receive a damaged or wrong product?” tab_id=”1640143270931-2110bdd3-a62e”][vc_column_text woodmart_inline=”no” text_larger=”no”]Contact support@freshlyratedcannabis.com immediately.

Please be ready with any relevant identification needed to confirm your order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What happens if I don’t receive my package?” tab_id=”1640143271055-d1d83390-66f9″][vc_column_text text_larger=”no” woodmart_inline=”no”]If you do not receive your package by the scheduled date or up to 2 days thereafter you can open up a ticket with Canada Post to conduct an investigation, or have us contact them. This process may take up to 5 business days to try and locate your package. If it is found, they will re-ship it to you and you will receive it in a few days time. In the case of your package being irrecoverable, we will send you a one-time replacement of your order for free.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][woodmart_title align=”left” title=”Payments” woodmart_css_id=”61ac7f6e04bb3″][vc_tta_accordion shape=”square” color=”white” c_align=”center” c_icon=”chevron” c_position=”right” active_section=”” no_fill=”true” collapsible_all=”true”][vc_tta_section title=”What forms of payment are accepted?” tab_id=”1638694151534-91a0ec3e-3897″][vc_column_text text_larger=”no” woodmart_inline=”no”]

For Mail orders: E-Transfer
For Same Day Delivery: E-transfers or Cash If you decide to pay cash, please have your ID ready at the door and have the exact change ready at the door, our drivers don’t carry cash with them.
For Late Night Delivery: E-transfers, please have your ID ready at the door.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”I did not get the payment instruction email!” tab_id=”1638694151618-c74c9272-6f58″][vc_column_text text_larger=”no” woodmart_inline=”no”]If payment hasn’t been received within 2 minutes, most likely our emails get sent to the spam folder, if they are please make sure to check the spam folder and take us off.

As a last resort please contact our customer support team.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How much does it cost to send payment via e-Transfer?” tab_id=”1640143393272-bc6dc380-b86c”][vc_column_text text_larger=”no” woodmart_inline=”no”]There may be a fee from your financial institution for using the Interac e-Transfer service. Please check with your bank or credit union directly.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you issue refunds or exchanges?” tab_id=”1640143393550-df8c74e1-65e5″][vc_column_text text_larger=”no” woodmart_inline=”no”]

No, all sales are final. For exemptions please contact our customer support. Any exceptions offered will be in the form of store credit only.

[/vc_column_text][/vc_tta_section][/vc_tta_accordion][woodmart_title align=”left” title=”Product” woodmart_css_id=”61ac7bda23561″][vc_tta_accordion shape=”square” color=”white” c_align=”center” c_icon=”chevron” c_position=”right” active_section=”” no_fill=”true” collapsible_all=”true”][vc_tta_section title=”There is an issue with my product!” tab_id=”1640142295156-9585de92-b108″][vc_column_text text_larger=”no” woodmart_inline=”no”]

If there are any issues with your products please email us at support@freshlyratedcannabis.com

Please include your order number, the issue, and photos.

Please refer to the instructions above to properly make a claim.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”Are your photos of the actual products?” tab_id=”1640142295276-76fbb274-c70b”][vc_column_text text_larger=”no” woodmart_inline=”no”]

Yes! All our flower images are taken in-house with the products we have for sale. We use a DSLR with proper lighting to take these photos. We also use vendor-supplied images.

[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row full_width=”stretch_row_content” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ woodmart_disable_overflow=”0″ css=”.vc_custom_1574970568151{background-image: url(https://freshlyratedcannabis.com/wp-content/uploads/2017/06/wood-main-dark-bg.jpg?id=246) !important;}”][vc_column woodmart_color_scheme=”light” woodmart_text_align=”center” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_sticky_column=”false” parallax_scroll=”no” mobile_reset_margin=”no” tablet_reset_margin=”no” css=”.vc_custom_1574970747163{padding-top: 50px !important;padding-bottom: 50px !important;}”][vc_text_separator title=”Require further assistance?”][vc_column_text text_larger=”no”]The questions above don’t have the answer? Please connect with us.[/vc_column_text][woodmart_popup style=”link” id=”contact-form-popup” width=”900″ woodmart_css_id=”5de025b4e4d4c” title=”LEAVE A MESSAGE” full_width=”no” button_inline=”no” bg_color=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfY29sb3JwaWNrZXIiLCJjc3NfYXJncyI6eyJiYWNrZ3JvdW5kLWNvbG9yIjpbIiBhIl0sImJvcmRlci1jb2xvciI6WyIgYSJdfSwic2VsZWN0b3JfaWQiOiI1ZGUwMjViNGU0ZDRjIiwiZGF0YSI6eyJkZXNrdG9wIjoiIzgzYWMyYiJ9fQ==”][vc_row_inner equal_height=”yes” css=”.vc_custom_1574972057040{margin-top: -30px !important;margin-right: -30px !important;margin-bottom: -30px !important;margin-left: -30px !important;}” row_reverse_mobile=”0″ row_reverse_tablet=”0″][vc_column_inner width=”2/3″ css=”.vc_custom_1574971210196{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 15px !important;padding-left: 30px !important;}”][woodmart_title size=”small” align=”left” woodmart_css_id=”5de0293f94ab0″ title=”SEND US A MESSAGE”]

    500

    [/vc_column_inner][vc_column_inner width=”1/3″ css=”.vc_custom_1574971764372{padding-top: 30px !important;padding-right: 40px !important;padding-bottom: 15px !important;padding-left: 30px !important;background-color: #333333 !important;}”][woodmart_title size=”small” color=”white” align=”left” woodmart_css_id=”5de0294793a4b” title=”CONTACT INFORMATION”]

    info@freshlyratedcannabis.com
    support@freshlyratedcannabis.com

    [vc_separator color=”custom” accent_color=”rgba(255,255,255,0.15)”][vc_column_text woodmart_color_scheme=”light” text_larger=”no” css=”.vc_custom_1574971920023{margin-bottom: 20px !important;}”]Do you have questions about how we can help you? Send us an email and we’ll get in touch shortly.[/vc_column_text] [/vc_column_inner][/vc_row_inner][/woodmart_popup][/vc_column][/vc_row]

    Shopping cart

    Sign in

    No account yet?

    Start typing to see products you are looking for.
    Menu
    0 items Cart
    My account